Frequently Asked Questions​

All Subscription-Based Reviews are accessed from my-account/membership/subscription-based/Virtual Courses
For assistance in accessing your online review, see https://www.osler.org/av-how-to/

Unless noted otherwise, all our Virtual Review Courses are in Eastern Standard Time (EST). 

Attendance/completion of one of our courses is required for CME credit.
The Osler Institute is accredited by the Accreditation Council for Continuing Medical Education (AACME) to provide continuing medical education for physicians.

The Osler “Until You Pass” Guarantee

The Osler Institute is committed to providing high-quality education to our learners. We offer courses that are guaranteed to help them confidently pass their examinations. In the unlikely event that a learner does not pass their examination, we allow them to re-enroll in a course tuition-free* until they succeed. Suppose you have attended an Osler course or subscribed to an online review and failed the examination for which the course was designed within the following nine months. In that case, you can re-enroll in an Osler course or resubscribe to the same term online review until you pass. This offer is tuition-free, but a corresponding failed examination attempt must precede each free course.
Please be aware that the course registration fee does not cover hotel costs, meeting amenities, or any additional mock orals or study materials. If you want to enroll in a course under the guarantee, please complete the enrollment process at least 30 days before the course start date. By doing so, you can avoid any late fees that may apply if you enroll after this time frame.

*Some restrictions apply: The course must be equal to or of a lesser value than the previous course. You may upgrade to a different course at a discounted rate. If the same course isn’t available, we offer a three-month subscription-based course in its place. Additional mock orals or a la carte course options are excluded from our guarantee option.

If Osler publishes a coupon within 15 days of purchase, you are eligible for the price adjustment.
cannot be combined with other discounts.

You have 5 days from the original purchase date to modify your subscription; you will pay the price difference.

*All plan lengths are not available for all products*

Once you have taken our live/virtual review course at the full physician or resident fee, future live/virtual review courses may become eligible for a 20% discount off the normal physician rate.

Once you purchase an online course product from Osler at full price, your future purchases are at a discounted rate as you are a return customer. This is why it now states a lower price when logged into your account.

After you purchase an online course product from Osler, your future online product purchases will receive a Return Customer Discount. The lower price you now see is the price with the aforementioned discount. 

Subject to a $100 fee, refunds will be made for cancellations received at least 14 days before the course begins.

Osler accepts MasterCard, Visa, American Express, Discover, and checks. Mail checks to The Osler Institute, PO Box 2156 Terre Haute IN 47802-0156

within two days of purchase, a partial refund will be submitted.

Streaming products within two days of purchase, a partial refund will be submitted.

Within 30 days, refunds will be made under the following conditions.
Printed material may be returned if unused and in “new” condition
Electronic media such as USB
opened items may be returned for replacement if defective
unopened items may be returned for a full refund of the purchase price.
Downloaded are non-refundable
All returns must include an RMA number for refund consideration
https://docs.google.com/a/osler.org/forms/d/1SWxPWUtveQsag0VHyEERfGv6YeoQyofF3P1ClTcLvSY/viewform

TESTIMONIAL

Quotes Says About Us

Doc Ling – The instructors are top notch and the best in their field with sincere desire to help physicians pass their most grueling endeavor yet.

Shams W.Pawel Founder & CEO of XpeedStudio

This has been an excellent experience. The examiners were very helpful and instructive. Videos online are an incredible resource. Big fan of the live sessions.

Shams W.Pawel Founder & CEO of XpeedStudio

I’ve been in practice 32 years, the fundamentals remain the same, and the course was a perfect review for my type of practice.

Shams W.Pawel Founder & CEO of XpeedStudio